|
Dear iDockUSA
Customer,
In order to provide you with improved service, we will soon upgrade
our e-mail system. This will have some impact on your email service
as we make this transition, but we expect this to be a brief interruption.
Please read below to understand how this with affect you and please
save this email for future reference.
On Friday, October 14th at 9:00pm PDT, we will change to a new email
system. At this time, all your email still residing on our current
system will not be accessible after the change to the new server.
It is important that you check and save all mail prior to the change
at 9:00pm PDT! Additionally, we will not be able to keep your current
password, so your password will be reset to 'password'. We will
provide a way for you to change your password back to your original
password (see below) and we strongly suggest you do this as soon
as possible.
We expect this change to take one hour, so the email server will
be unavailable from 9pm to 10pm PDT on Oct 14th. During this time,
any incoming email addressed to you will be saved and available
to you after the change is completed.
EMAIL SETTINGS
Once the new system is running, please verify that your mail server
settings are correct. Here are the correct settings after the upgrade:
Outgoing (SMTP) Server: mail.idock.com
Incoming (POP3) Server: mail.idock.com
Username: <your_user_name>@idock.com
Password: password (until you change it via the instructions below)
In Outlook 2003, this can be found via TOOLS | EMAIL ACCOUNTS |
VIEW OR CHANGE EXISTING EMAIL ACOUNTS. Select the iDock account
and click on CHANGE. These settings are listed here.
Optional Settings:
You can set the following optional settings to enhance your email
performance:
USE Receive before Send
In Outlook 2003, this is set under OUTGOING SERVER which is found
via TOOLS | EMAIL ACCOUNTS | VIEW OR CHANGE EXISTING EMAIL ACOUNTS.
Select the iDock account and click on CHANGE. Click on MORE SETTINGS
and select the OUTGOING SERVER tab. Check the option labeled MY
OUTGOING SERVER (SMTP) REQUIRES AUTHENTICATION and choose LOG ON
TO INCOMING MAIL SERVER BEFORE SENDING MAIL and press OK.
Outgoing (SMTP) Port: 2525
In Outlook 2003, this is set under ADVANCED which is found via TOOLS
| EMAIL ACCOUNTS | VIEW OR CHANGE EXISTING EMAIL ACOUNTS. Select
the iDock account and click on CHANGE. Click on MORE SETTINGS and
select the ADVANCED tab. Under Outgoing Server (SMTP): enter 2525
and press OK.
TO CHANGE YOUR PASSWORD
You can update your default password 'password' on the new mail
server at any time via our webmail interface. To change your password,
connect to our webmail server at:
http://webmail.idockusa.com
On the login page, enter your login credentials:
Name: <your_email_address>
Password: password (Unless you've already changed it)
Once logged in, click on OPTIONS. Select ACCOUNT ADMINISTRATION.
To change your password, enter your new password under NEW PASSWORD
field and again under PASSWORD (Repeat) field. Press the CHANGE
PASSWORD button. Your password is now updated.
BTW: You are welcome to use this handy web interface to your email
account at any time. It is available 24 hours a day from anywhere
on the internet.
If you have any questions regarding this update, please call our
support center at +1-866-464-3625 or via email at support@idockusa.com.
Thank you for using iDockUSA.
Sincerely,
The iDockUSA Support Team
iDockUSA
a division of ICOA Corp.
111 Airport Rd.
Warwick, RI 02865
401-352-2300
866-464-3625
|
